Privacy policy

Privacy Policy

Last Updated: March 6, 2026

Sathiya Jewellery Collection operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or communicate with us through our website or other services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.

We may collect the following types of personal information:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email address

Payment Information

  • Payment method details
  • Transaction details
  • Payment confirmations

Note: Payment information is processed through secure third-party payment providers.

Account Information

  • Username
  • Password
  • Account preferences and settings

Order and Transaction Information

  • Products you view
  • Items added to cart or wishlist
  • Purchases, returns, exchanges, or cancellations
  • Past order history

Communication Information

Information you provide when contacting us for support or inquiries.

Device and Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and interactions on our website

How We Collect Information

We may collect personal information from the following sources:

Directly from You

When you:

  • Create an account
  • Place an order
  • Contact customer support
  • Subscribe to newsletters
  • Fill out forms on our website

Automatically

Certain information may be collected automatically through:

  • Cookies
  • Website analytics tools
  • Device and browser technologies

From Third-Party Service Providers

We may receive information from trusted third-party service providers who help us operate our website, process payments, deliver orders, and improve our services.

How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide Our Services

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Handle returns or exchanges
  • Manage your account
  • Provide customer support

To Improve Our Website

  • Understand customer preferences
  • Improve website functionality
  • Personalize your shopping experience

Marketing and Promotions

We may send promotional emails or messages about products, offers, or updates.
You may unsubscribe from these communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Detect and prevent fraud
  • Protect customer accounts
  • Maintain the security of our website and services

Legal Compliance

We may use or disclose information if required by law, legal proceedings, or regulatory authorities.

Sharing Your Personal Information

We may share your information with trusted third parties in the following situations:

  • Payment processors to securely process payments
  • Shipping and logistics partners to deliver your orders
  • Service providers that assist with website hosting, analytics, customer support, and marketing
  • Legal authorities if required to comply with laws or legal processes

These third parties only receive the information necessary to perform their services.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Provide a better user experience

You can adjust your browser settings to refuse cookies if you prefer.

Third-Party Websites

Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from children.

If a parent or guardian believes that a child has provided personal information, they may contact us to request deletion of the information.

Security of Your Information

We take reasonable precautions and follow industry best practices to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Sathiya Jewellery Collection
Tambaram
Chennai, Tamil Nadu – 600045
India

📧 Email: sathiyajewellerycollection@gmail.com