Frequently Asked Questions

About Our Jewellery

What materials are used in your jewellery?

Materials and finishes vary by piece. Check the individual product description, or contact us before ordering for available supplier-confirmed material details. A style name or finish alone does not confirm the exact metals used.

What is the difference between Panchaloha, forming and gold-plated pieces?

Panchaloha refers to a traditional five-metal alloy, but the exact metals and proportions need to be confirmed for each piece. Gold-plated describes a surface layer of gold over another material; the base metal and plating specifications vary. For pieces described as forming jewellery, ask us for the specific material and finish details rather than assuming they are the same as gold-plated pieces.

What does matt-finish jewellery mean?

Matt describes a less reflective surface appearance. It does not by itself confirm the base metal, gold content, plating thickness or how long the finish will last. Please check the product description or ask us about the specific piece.

Care & Longevity

Will my jewellery change colour or tarnish?

Colour change, tarnishing and finish wear can occur depending on the materials, use and exposure. We do not promise that any finish will remain unchanged. To reduce exposure, remove jewellery before bathing, swimming or exercising, apply perfume and lotions before putting it on, and wipe gently with a soft, dry cloth after wear.

Is your jewellery suitable for daily wear?

Suitability depends on the individual piece and its materials. Daily wear can increase finish wear. Follow any product-specific care instructions and remove jewellery before contact with water, chemicals or heavy physical activity.

How should I store my jewellery?

Keep each piece in a separate soft pouch or compartment to reduce scratching.
Store in a cool, dry place away from humidity and direct sunlight.
Make sure pieces are dry before storing.

How do I clean my jewellery?

Gently wipe with a soft, dry, lint-free cloth. Avoid abrasive materials, chemical cleaners, soaking and ultrasonic cleaning unless the care instructions for that specific piece allow them. Contact us before using a cleaning method if you are unsure of the materials.

Skin Sensitivity

Is your jewellery suitable for sensitive skin?

Metal sensitivities differ from person to person. We do not claim our jewellery is hypoallergenic or that Panchaloha, forming or gold-plated pieces are safe for every skin type. If you have a known metal allergy, contact us for available supplier-confirmed composition details before buying. If the relevant material cannot be confirmed, do not assume the piece is suitable for you.

What if I experience irritation?

Stop wearing the piece. If irritation persists, seek advice from a qualified healthcare professional. For product questions, email sathiyajewellerycollection@gmail.com or WhatsApp +91 73585 20105.

Orders & Shipping

How long does it take to receive my order?

Orders are processed within 1–3 business days (excluding Sundays and public holidays). Delivery within India typically takes a further 3–7 business days after dispatch. You will receive a tracking number via email or SMS once your order has shipped.

How do I track my order?

Once your order is dispatched, a tracking number will be sent to your registered email address or mobile number. Use that number on the courier's website to check your delivery status. If you have not received tracking details within 4 business days of placing your order, please reach out to us.